Legal

General Terms and Conditions

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General terms and conditions

Last change: 12/08/2023

Ortes offers an integrated platform and additional services that allow entrepreneurs to easily and securely manage and share their business documents. We strive for high-quality services and clear agreements. On this page, we explain our Terms and Conditions.

By accessing or using our services and related software, you agree to these Terms and Conditions. In addition, the contractor accepts that the general terms and conditions may change without prior notice. For Dutch PDF download here (For english press download here)

If you have any questions or comments about our Terms and Conditions, please contact with us.

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1. Services

  1. You are responsible for providing accurate and complete information in a timely manner so that Ortes can provide its services properly. You must report any changes immediately.
  2. Ortes reserves the right to change its services and specifications. You will be notified of upcoming changes at least 1 month in advance.
  3. Ortes's administration is considered leading evidence unless you can provide evidence to the contrary.
  4. You guarantee that you are authorized to use our services and that all information provided is accurate and complete.

2. Software license

  1. When purchasing a software license, Ortes grants you a non-exclusive, non-transferable and revocable right of use for the duration of the agreement. Use is limited to the purposes specified in the agreement or documentation.
  2. You are not allowed to copy, modify, distribute, sublicense or make the software available to third parties without written permission from Ortes.
  3. Reverse engineering, decompilation, or other unauthorized source code research is prohibited unless permitted by law.
  4. Ortes can roll out periodic updates and security patches. You are responsible for installing these updates to ensure the functionality and safety of the software.
  5. Support is provided in accordance with the concluded service agreement.
  6. Upon termination of the agreement, your right to use the software expires. All copies of the software must be deleted unless otherwise agreed in writing.

3. Liability

  1. Ortes provides its services to the best of its ability, but does not guarantee the uninterrupted or error-free operation of its systems and software.
  2. Ortes is only liable for direct damage, including:
    • Material damage to property.
    • Reasonable costs to limit damage that could be expected due to a shortcoming.
    • Reasonable costs to determine damage and liability.
  3. Ortes' liability for direct damage is limited to the amount paid out by our insurance or, if not insured, to a maximum of the amount you paid in the three months prior to the damage event, up to a maximum of €1,000. When using a free demo account, Ortes is not responsible for any resulting damage.

4. Intellectual Property

  1. All intellectual property rights relating to the software, documentation and services remain the property of Ortes or its licensors.
  2. By using our software or services, you do not acquire any ownership rights.

5. Payment

  1. Payment period is 14 days after the invoice date. If this period is exceeded, statutory interest may be charged.
  2. Ortes reserves the right to increase prices annually. This will be communicated at least 1 month in advance.
  3. Costs are charged as follows, unless otherwise specified in the quote:
    1. One-off services or start-up costs: Afterwards
    2. Recurring licenses: Advance

6. Maintenance and Downtime

  1. Ortes may temporarily interrupt services for scheduled maintenance. If possible, you will be notified at least 7 days in advance.
  2. Downtime due to force majeure or scheduled maintenance does not entitle you to compensation unless otherwise agreed in writing.

7. Force majeure

  1. Force majeure includes: telecommunications failures, power outages, natural disasters, and other unforeseen circumstances that are beyond Ortes' control.
  2. In the event of force majeure longer than 30 days, both parties can terminate the agreement without compensation.

8. Termination of the Agreement

  1. Ortes may temporarily interrupt services for scheduled maintenance. If possible, you will be notified at least 7 days in advance.
  2. Downtime due to force majeure or scheduled maintenance does not entitle you to compensation unless otherwise agreed in writing.

9. Confidentiality and Data

  1. Both parties are committed to maintaining the confidentiality of confidential information.
  2. Ortes does not take notice of information that you store in our systems, unless necessary for the provision of services.

10. Applicable law and disputes

  1. These General Terms and Conditions are governed by Dutch law.

By using our services, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.

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